Terms of service

  • Refunds. We can offer refunds up to 8 hours after the payment is accepted (for shipping, and 4 for Local Pickup). Unfortunately, after that time, we cannot longer offer refunds as our Head Baker will be up to his elbows in flour prepping your order. But the good news—you get cookies!

 

  • Change Cutoff. Decisions are tough! But we're here to help. If you changed your mind as to which cookie flavors you want in your box, please email us at hello@lunchboxcookies.com within 6 hours of placing your order (for shipping, 3 for Local Pickup), along with your order confirmation number. After that, all change requests will be under consideration and a small fee will apply.

 

  • Local Pickup. We can only hold your cookies for that day. After that, they'll be donated. We do not re-bake or offer refunds for orders that aren't picked up. Need to reschedule your pickup? Just email us the night before! hello@lunchboxcookies.com

 

  • Shipping. We do our best to securely pack your cookies and ensure timely delivery, but once your package is with UPS, it's out of our hands. Shipping issues can happen, and unfortunately, they're beyond our control. If your package gets lost or damaged, please contact UPS directly with your tracking number and photos—they'll be able to assist with reimbursement. Please note regarding cookies with icing: the icing might get a bit smushed/smeared during shipping because of the packaging. We've tried using stiffer plastic boxes, but unfortunately those don't keep the cookie quite as fresh during transit. But don't worry, a little messy icing didn't hurt nobody. Your cookie will be just as delicious. 

 

  • In a hurry? While we can't accommodate all last minute orders, we make our best effort to do so. Special orders placed with a quick turnaround time require a rush fee of $50. Let us know your order is rushed at hello@lunchboxcookies.com 

 

  • Price Adjustments. All prices are subject to change. Prices are often dictated by ingredients costs. We're always trying to provide the best tasting cookies, which means we can't honor old pricing (just like the local grocery store won't honor their old flour prices—darn it!).

 

  • Eenie Meenie Order Minimums. (Oops, that didn't rhyme—we make cookies not poems!). We require a minimum order of 4 cookies per order. Good news: you get to freeze some for later gooey yumminess—think of it as a gift to your future self. On that note: our pink shipping boxes only fit six cookies—or five if blue gift box is included. This is to guarantee none of your cookies get smooshed during transit. If you'd like to order more cookies (ie, a dozen) please submit a second order with your additional cookies. The shipping price comes out the same, we checked ;] Please do not add more items as this will delay your order.

 

  • It's All Yours Now. Once your order is delivered, what happens to your cookies is all on you! Keep 'em safe, keep 'em cool, and keep 'em away from porch thieves and salivating doggies—most of our cookies have some kind of chocolate and your pups won't appreciate it.

 

  • Questions for us? Please give us about 5 hours to reply—we're usually covered in dough.

 

  • Achoo! Allergies? Baked goods are often made with foods that can be known allergens. Please visit our Current Flavors page to see which ingredients might not sit well with you. Our kitchen is NOT nut free, soy free, gluten free. Boring disclaimer, but we have to say it 'cus we care <3

 

  • In Sickness and in Health. While death will never do us part, you're consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities—albeit, hopefully far reaching.

 

  • Pay means Yay. Once you've submitted (awesome) payment for your (awesome) order because you're awesome, you're accepting the above terms. Which is awesome because our cookies are awesome. Awesome.

 

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